Berthier
02-25-2014, 03:33
Project Update #62: An F.A.Q. about using your Victory & Constitution pledge credit (https://www.kickstarter.com/projects/1402889231/sails-of-glory-miniatures-ship-combat/posts/758555?at=BAh7CDoMcG9zdF9pZGkDG5MLSSIIdWlkBjoGRVRpA5v4VEkiC2V4cGlyeQY7BlRJIhgyMDE0LTAzLTI1IDA5OjIzOjA4BjsGVA%3D%3D--53b9da0a2a5efacd5c4c322ff8bbf535cfeb98ec&ref=backer_project_update)Posted by Ares Games
Sails of Glory Backers!
Last week I announced in our Update #61 (https://www.kickstarter.com/projects/1402889231/sails-of-glory-miniatures-ship-combat/posts/753910) how to use your pledge for Victory & Constitution. Since then we've received several clarifications that I am compiling here for your reference.
I did not receive the e-mail with the link to my personal page, what should I do?
First of all, check your spam/junk filters. If the mail is not trapped there, please send us a message using the "Contact me" link (https://www.kickstarter.com/projects/1402889231/sails-of-glory-miniatures-ship-combat/messages/new?message%5Bto%5D=1402889231)of the Kickstarter, including your real name and e-mail address. We will resend the message.
I compiled the form at the link you sent me, but I did not receive a confirmation after submission. Is this normal?
Yes. All the information included in your form is mantained in our database, and you can access and modify it as many times as you want, until the end of the campaign (March, 21st). After the end of the campaign, we will send you a confirmation with your request and information, and the payment request.
I am not interested in the Wave 2 offer, should I visit the link you sent me in this case?
We would like you to visit the link to confirm your choice and validate the address we have on file for you. If you don't visit your page, we will assume by default that your address is valid, and that you are not interested in Wave 2, of course. If you have pledge credit, it will be used according to your original instructions.
If I choose to order Wave 2 ships using my pledge credit, will I lose my right to receive the Victory & Constitution when they release?
No - You will still be able to order them before their release. We will solicit Victory & Constitution to our backers again when we are closer to their release, so everybody who was a backer of this Kickstarter willl have a chance to receive them. If you use your credit now, or you originally did not pledge for them, we will just ask you a new payment, at the same price ($ 20 / ship).
I am interested in Wave 2 collection, but I want to keep my pledge for Victory & Constitution, too. Is this possible?
Yes. Since the start of the campaign, we added a new option to the "Request" field of our form allowing this option.
May I order more than one Wave 2 collections?
Yes, you can order as many as you want, at the price of $ 163.20 (minus your pledge credit, if you decide to use it).
What is the shipping cost for these collections?
Shipping is free in the US, $ 10 in Canada, $ 20 in any other country. Shipping costs will only be added once, no matter how many collections you order.
I noticed that the amount to pay indicated in the form does not change based on my request, is this normal?
Yes. The amount is pre-calculated to show you what you pay when you order one Wave 2 collection using your pledge credit. The actual amount you have to pay will be included in the request we will send you at the end of the campaign. The amount will be $ 163.20 per collection, + P&P cost if you live outside of the USA - your pledge credit for Victory & Constitution if you requested it.
If I order the Wave 2 collection, when must I pay for it?
We will send PayPal requests to collect the payment after the campaign ends, between March 21st and March, 31st. If you cannot use PayPal, just write to us upon receiving the request, we will send you information for a wire transfer. (Wire transfer and PayPal are the only payment methods we can accept).
Will I receive the Wave 2 collection ships before everybody else does?
We will make sure we ship to backers before we ship to distributors. However we cannot guarantee you will receive them at any specific time, as transit times are beyond our control.
I realized I did not pledge for Victory & Constitution. Will I ever be able to get them?
Yes. When we resolicit these ships, you will be able to pledge for them if you want, even if you missed asking for them during the Kickstarter. You will also be able to request multiple copies if you want! These ships will also be available at retail, of course.
I hope I did not miss any reply. Read our web page with the offer carefully, and if anything is still unclear, ask your questions here!
Sails of Glory Backers!
Last week I announced in our Update #61 (https://www.kickstarter.com/projects/1402889231/sails-of-glory-miniatures-ship-combat/posts/753910) how to use your pledge for Victory & Constitution. Since then we've received several clarifications that I am compiling here for your reference.
I did not receive the e-mail with the link to my personal page, what should I do?
First of all, check your spam/junk filters. If the mail is not trapped there, please send us a message using the "Contact me" link (https://www.kickstarter.com/projects/1402889231/sails-of-glory-miniatures-ship-combat/messages/new?message%5Bto%5D=1402889231)of the Kickstarter, including your real name and e-mail address. We will resend the message.
I compiled the form at the link you sent me, but I did not receive a confirmation after submission. Is this normal?
Yes. All the information included in your form is mantained in our database, and you can access and modify it as many times as you want, until the end of the campaign (March, 21st). After the end of the campaign, we will send you a confirmation with your request and information, and the payment request.
I am not interested in the Wave 2 offer, should I visit the link you sent me in this case?
We would like you to visit the link to confirm your choice and validate the address we have on file for you. If you don't visit your page, we will assume by default that your address is valid, and that you are not interested in Wave 2, of course. If you have pledge credit, it will be used according to your original instructions.
If I choose to order Wave 2 ships using my pledge credit, will I lose my right to receive the Victory & Constitution when they release?
No - You will still be able to order them before their release. We will solicit Victory & Constitution to our backers again when we are closer to their release, so everybody who was a backer of this Kickstarter willl have a chance to receive them. If you use your credit now, or you originally did not pledge for them, we will just ask you a new payment, at the same price ($ 20 / ship).
I am interested in Wave 2 collection, but I want to keep my pledge for Victory & Constitution, too. Is this possible?
Yes. Since the start of the campaign, we added a new option to the "Request" field of our form allowing this option.
May I order more than one Wave 2 collections?
Yes, you can order as many as you want, at the price of $ 163.20 (minus your pledge credit, if you decide to use it).
What is the shipping cost for these collections?
Shipping is free in the US, $ 10 in Canada, $ 20 in any other country. Shipping costs will only be added once, no matter how many collections you order.
I noticed that the amount to pay indicated in the form does not change based on my request, is this normal?
Yes. The amount is pre-calculated to show you what you pay when you order one Wave 2 collection using your pledge credit. The actual amount you have to pay will be included in the request we will send you at the end of the campaign. The amount will be $ 163.20 per collection, + P&P cost if you live outside of the USA - your pledge credit for Victory & Constitution if you requested it.
If I order the Wave 2 collection, when must I pay for it?
We will send PayPal requests to collect the payment after the campaign ends, between March 21st and March, 31st. If you cannot use PayPal, just write to us upon receiving the request, we will send you information for a wire transfer. (Wire transfer and PayPal are the only payment methods we can accept).
Will I receive the Wave 2 collection ships before everybody else does?
We will make sure we ship to backers before we ship to distributors. However we cannot guarantee you will receive them at any specific time, as transit times are beyond our control.
I realized I did not pledge for Victory & Constitution. Will I ever be able to get them?
Yes. When we resolicit these ships, you will be able to pledge for them if you want, even if you missed asking for them during the Kickstarter. You will also be able to request multiple copies if you want! These ships will also be available at retail, of course.
I hope I did not miss any reply. Read our web page with the offer carefully, and if anything is still unclear, ask your questions here!